Payment information error

Sean

March 11, 2026 02:19

Hi I have almost finished the onboarding for ads but i have gone through everything witht he payment info, as i press done it says an error occured, gives me the option to go and check but does not say if theres an error. I cant get past this section because of this error.

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Support

Journey Support Team

March 11, 2026 20:51
Hi Sean feel free to reach out to payments@journeymv.com for any payment related questions
0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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