Stuck at Tipalti Payment Step 5 to Launch

March 10, 2026 17:17

Is there a solution to this? I can't get past the Tipalti payment setup due to an error. I saw someone had this same problem before. How was this resolved? Attached screenshot of where I am.

Please HELP!

Comments

2 comments

Support

Journey Support Team

March 10, 2026 20:29
Hi Jocelyn Brown Due to security reasons, all payment related questions can be sent over to payments@journeymv.com
0
Jocelyn Brown

March 10, 2026 21:27
ok thanks will do that and hopefully can launch the ads soon
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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