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Ads script disappeared

Farah Salem

My website is www.farahfsalem.com everything was working perfectly and suddenly it says ads script is not showing, ive cleared cache on wordpress and Bluehost and tried adding the code manually so  can you confirm whether the script is loading properly from your side? So i can know where the problem is? Thank you

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Comments

5 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Farah Salem 

    I took a look at your site and it looks like your script is running on the site twice. Once one of those instances is removed, we can get a better look at what might be going wrong.

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  • Farah Salem

    I just removed the script from the header script, please let me know if that could help. 

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  • Support
    • Journey Support Team

    Hi Farah Salem , 

    Thanks for doing that! I made an adjustment to the bidding on your site and ads are now appearing as intended.

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  • Farah Salem

    Thank you so much, ads are showing again on my website but grow dashboard is still telling me that ads script not found, is there anything i should do? 

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  • Support
    • Journey Support Team

    Farah Salem , It's possible you have some kind of firewall or filter that is blocking our crawler. You may need to add MediavineMetadataParser to your allowlist for bot traffic if you have something like that set up.

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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