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CMP and Video Script causing overflow:hidden scroll lock after Consent

Melvin Claassen (outdooradept.com)

 

Hi Journey/Mediavine Support Team,

I am experiencing a critical bug where certain posts on my site are permanently frozen (scroll locked) after a user interacts with the Privacy Consent (CMP) popup.

I have completely deactivated all of my WordPress plugins (caching, optimization, etc.) and isolated the issue strictly to the Journey script. When inspecting the frozen page in my browser console after clicking "Accept", I am seeing fatal errors that are halting the script before it can remove the scroll lock from the <body> tag.

Here are the console errors halting the page:

  • cmp_final.min.js is throwing multiple Unhandled Promise Rejections and CORS policy blocks when trying to fetch from api.rlcdn.com and api-gdpr.intentiq.com.
  • s.ad.smaato.net is throwing net::ERR_CONNECTION_REFUSED.
  • Most notably, an injected script is throwing a fatal video error: preview-utils.js:1 Uncaught Error: Window playback event handlers are not defined.

Because these scripts crash immediately upon consent, the page scroll is never unlocked. Could an engineer please review my site's wrapper and these CMP/Video errors?

Example URL: https://outdooradept.com/best-hiking-boots-for-plantar-fasciitis/ 

Would you like me to help you navigate your Journey dashboard to find those specific video settings, or are you good to go ahead and send that ticket to their support team?

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Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Melvin Claassen (outdooradept.com) ,

    I just went ahead and took a look at your site while VPNd to a European country to ensure the CMP appeared. When it did so, I was able to successfully accept and didn't run into any issues.

    Could you try again in an incognito window? If it's still happening, feel free to send over a screen recording of what you're seeing.

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  • Melvin Claassen (outdooradept.com)

    Hi there,

    The issue isn't not being able to accept the terms of the pop up, but it seems like the pop up is still running in the background after it being accepted.

    If you scroll down fast or click the Table of Contents on the left to go down the page, one of the ads will get stuck loading and freeze the page. Based on the Console errors I suspect the pop up being the culprit, but if you think it is something else then please let me know.

    Muliple pages have the issues and it still happens when I turn of all plugins and even when I then also turn off Cloudflare CDN. Indicating a direct problem with Mediavine itself.

    0
  • Support
    • Journey Support Team

    Hi Melvin Claassen (outdooradept.com) , 

    I followed your steps to reproduce the issue and I'm still not encountering it. Can you confirm that this is happening in an incognito window as well, and if you could send over a screen recording of what you're seeing, that would be very helpful.

    Additionally if you could confirm your browser and operation system, that would be great!

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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