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5 comments

  • Support
    • Journey Support Team

    Hi Karen Hosier , which site is this referring to?

    0
  • Karen Hosier

    Alaskatrippers

    0
  • Support
    • Journey Support Team

    Hi Karen Hosier

    I took a look at your site and I'm seeing that you're using CookieYes to manage your cookies. This plugin is not compatible with Journey, so you'll need to remove it for ads to run.

    0
  • Karen Hosier

    Ads have been running for over a year with this plugin. I have removed it and cleared the cache but there are still no ads.

    0
  • Support
    • Journey Support Team

    Hi Karen Hosier 

    I just took a look at your site and I'm seeing ads populating as intended. Could you take a look in an incognito window to see if they're working in that?

     

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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