Missing ads

March 02, 2026 19:51

My ads have suddenly stopped showing over a week ago. It says the script is working.

Comments

5 comments

Support

Journey Support Team

March 03, 2026 22:41
Hi Karen Hosier , which site is this referring to?
0
Karen Hosier

March 03, 2026 23:39
Alaskatrippers
0
Support

Journey Support Team

March 04, 2026 22:05
Hi Karen Hosier ,

I took a look at your site and I'm seeing that you're using CookieYes to manage your cookies. This plugin is not compatible with Journey, so you'll need to remove it for ads to run.
0
Karen Hosier

March 06, 2026 05:43
Ads have been running for over a year with this plugin. I have removed it and cleared the cache but there are still no ads.
0
Support

Journey Support Team

March 06, 2026 22:35
Hi Karen Hosier

I just took a look at your site and I'm seeing ads populating as intended. Could you take a look in an incognito window to see if they're working in that?
0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.