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2 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Loralee Ahmu — I'm not seeing an email about your termination on our end. For context, you were correct in emailing help@journeymv.com regarding this, as we don't handle this on the community.

    I recommend reaching out once more if you haven't heard back. 

    -1
  • sana

    HI Support 

    I am writing to kindly follow up regarding my website application to Journey, which has now been under review for approximately six months.

    My website currently meets the stated requirements, including exceeding 1,000 monthly sessions, and fully complies with your content and policy guidelines. Despite this, I have not yet received an update regarding approval or next steps.

    I would greatly appreciate it if you could review my application status and let me know whether any additional information or adjustments are required from my side.

    Thank you very much for your time and support. I look forward to your response.

    Best regards,

    0

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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