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Where is the setting to mute advertisements

Mike

As I scroll down my website, the most annoying ads keep playing. Even when I mute one of them, future ones start blasting audio when I scroll to it. The user experience is horrific. There must be a way to flip a switch to not allow audio to auto-play. Thank you for telling me how to turn this off.

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1 comment

Date Votes
  • Support
    • Journey Support Team

    Hey Mike — advertisers should keep ads from playing sound, as this is generally a violation. If you have a screenshot of the ad that's playing sound, the next time you find one, feel free to post it here, and I can connect with our ad operations team. 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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