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Can't get ads.txt recognised. Have exhausted troubleshooting options

Sarah Trivuncic

Like several others I see here, I cannot get past the “We can’t seem to find your Ads.txt file.”

My Journey ads.txt is showing fine at maisoncupcake.com/ads.txt , I've removed the old AdSense line that was there and disconnected Site Kit from AdSense. 

My host has cleared the cache and set up cache bypasses 

Really don't know what else I can do?? Meanwhile my site is now showing the subscription box and related posts widgets so something is working at least!

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Comments

5 comments

Date Votes
  • Sarah Trivuncic

    Ads.txt is publicly accessible at both www and non-www, serves as text/plain, and is confirmed via web header inspection. Please confirm your onboarding bot is not being blocked and manually trigger a rescan?

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  • Support
    • Journey Support Team

    Sarah Trivuncic - thanks for reaching out! It looks like we're seeing some small differences in spacing when compairing the version of the file on your site with the one we're hosting for your site.

    Could I have you replace the file you currently have on the site with a 301 redirect to the version of this file we're hosting for you?  I recommend connecting with your host if you're unsure how to accomplish this. 

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  • Sarah Trivuncic

    Support Hello again, I have set up a 301 redirect to the page hosting the file. I tried the Wizard again in WP Dash - it still says it cannot find my ads.txt file although site logs prove otherwise and the divert is active. 

    What should my next move be?

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  • Support
    • Journey Support Team

    Thanks, Sarah! It looks like we're still getting redirected to the version that's hosted on your site. Could I have you double check that any existing Ads.txt files you've implemented have been removed. 

    You'll know this is working when you'll be redirected to https://adstxt.journeymv.com/sites/60833202-3ca2-4bad-81f0-3bd459bd7bd0/ads.txt when navigating to https://maisoncupcake.com/ads.txt

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  • Sarah Trivuncic

    Support Thanks - I initially thought that was still happening as well - in my window it stays firmly fixed on my own version and my redirection log isn't counting any diversions happening. 

    However - when I view the page using an incognito window over 5G instead of my wifi, the page immediately diverts as it should. Which suggests a cacheing problem?  (i have no idea but the divert is diverting for new viewers at least)

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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