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Missing All Ads that worked about a week ago

Nikole Davis

Hi, I have had ads successfully running on my site (mygrowingcreativelife.com) since May 2025.  About a week ago (beginning Feb 2026) they stopped working.  I see 3 dots where the ad should be, but it doesn't load.  Also, I uninstalled and reinstalled all of my plugins, but that did fix the issue.  Please help!

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Comments

5 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Nikole Davis - I've made an adjustment which should help — could you let me know if everything looks good? 

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  • Nikole Davis

    Yes!  It is now working on all browsers and devices.  Thank you!

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  • Mikala Whitaker

    I am having the same issue. I noticed my RPMs dropped drastically and realized ads don't seem to be appearing on my site--I just get the three dots. I updated everything on my website, cleared cache, and went through the troubleshooting articles on here but am still not seeing the ads. I am switching to regular Mediavine (but that's still in progress)--I am not sure if that had anything to do with it? Can you help, Support?

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  • Support
    • Journey Support Team

    Mikala Whitaker — I've pushed out a quick fix for your site. Could you take a look? Thanks! 

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  • Mikala Whitaker

    It looks like that worked. Thank you so much!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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