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Unable to set up payment information

Nancy R. Lopez

Hi! I'm trying to set up my payment information and I keep getting an error. The green approved action pops up for a second or two, then immediately the error message appears. I've already tried logging out then back in, have also verified the info is correct and can't get past the error message. Can you please help?

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Comments

6 comments

Date Votes
  • Support
    • Journey Support Team

    Nancy R. Lopez — it looks like I'm seeing that you've made it through connecting your payment information on your dashboard. Were you able to figure this out? 

    If you're still stuck, could you try logging in on a new incognito browser window, and let me know if this helps? 

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  • Nancy R. Lopez

    Hi Support ! Thank you for the reply. I tried logging in on an incognito window and I'm still getting the same error. I can't get past this point on my dashboard to activate the ads on my blog. The Grow plugin on my website also doesn't show anywhere to activate the ads code, it's just the basic Grow options. 

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  • Nancy R. Lopez

    I was just in the Grow dashboard and Journey Settings and saw the Ads Script so clicked on the link to Enable Ads Script and clicked on the Enable button. The screen below popped up and when I click on return to Journey Onboarding the page closes…

     

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  • Support
    • Journey Support Team
    Edited

    Nancy R. Lopez — could I have you try logging into your dashboard directly here? If you're seeing the same screenshot or any error messages, please let me know. - https://publishers.grow.me/login

    Thanks!

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  • Nancy R. Lopez

    @Support I can log in fine and not seeing any error messages. I don't see any ads showing on my blog. Does everything look ok on your end?

    Thanks! 

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  • Support
    • Journey Support Team

    Everything looks great, Nancy! If there's anything else we can help you with, please let us know :) 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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