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6 comments

  • Support
    • Journey Support Team

    Hey Farrah Tate — our engineers are currently taking a look. As soon as we have an update, we'll be in touch.

    0
  • Support
    • Journey Support Team

    Farrah Tate - we've pushed out a fix! Let us know if you're still having problems. 

    0
  • Farrah Tate

    Thanks for looking into this issue for me. I am still having the same issue. I can see where the in-content ads would usually be inserted (there is still a break in post content with three dots where ads would usually load) but they are not loading. I can't see any of the other ads either aside from occasional even driven ad content. My revenue has dropped significantly unfortunately. From looking at dashboard it looks like something happened early February that changed how the ads are displaying on my posts. I haven't made any changes to my site or file structure. Appreciate your help with this.

    0
  • Support
    • Journey Support Team

    Farrah Tate — apoligies, could I have you check once more? It looks like the fix we had in place wasn't properly sticking. 

    Ads do look to be serving now — here's an example of what I'm seeing on this post:

     

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  • Farrah Tate

    Thank you, the latest change has resolved the problem. Appreciate your help. I know of a number of other bloggers who were experiencing same issue recently so hopefully this has fixed the ad display issue for some of them too.

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  • Support
    • Journey Support Team

    Glad to hear it! If they are continuing to have issues, please have them reach out so we can assist.

     

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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