Tipalti payment setup stuck – error after completing all steps

February 06, 2026 22:01

Hello,

I completed all steps of the Tipalti payment setup for my site.
I selected “Hold My Payments” as the payment method and submitted my Non-US Person tax form successfully.

However, the dashboard still shows “An error occurred” and I cannot finish the setup.
The Journey Settings page does not show any payment options anymore.

Could you please reset my Tipalti setup or manually mark it as completed?

Thank you.

Comments

1 comment

Support

Journey Support Team

February 09, 2026 22:54
Hi laidesownerrecipes — I just checked your dashboard, and it looks like you've successfully gone through onboarding. Could I have you access your dashboard in a new incognito browser window, and let us know if this helps?
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