Skip to main content

Ads not loading

Amélie

Hi,

I've been running ads successfully on my blog for months. I noticed two days ago that my RPM completely plummeted whereas my pageviews remained the same. 
I went on my website today using different devices and browsers and I realized that the ads don't seem to load anymore. All I see is the white blocks with the 3 dots, perpetually charging. 
I haven't changed/touched anything related to Journey so I have no clue where the issue stems from.

Here's my website. 

Any help would be greatly appreciated :) Thanks!

0

Comments

6 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Amélie — our engineers are working on a fix for what you're seeing here. As soon as we have an update, we'll be in touch!

    0
  • Yesenia Consoli

    Hello!

    As I explained in another post I have the exact same issue mentioned. 

    My website is https://apronandwhisk.com/ .

    Till now my web developer noticed persistent 500 Internal Server Errors on the following script: https://scripts.journeymv.com/amazon/v1/adjustments?offering=journey

    This seems to be causing the ads to fail with 403 and 400 errors. We have already performed the following troubleshooting steps: 1. Deactivated conflicting tracking plugins (MonsterInsights) 2. Disabled 'Google Analytics Consent Mode' in the Grow dashboard. 3. Removed all manually added scripts (Flodesk/Mailchimp) 4. Purged Opcode and server-side caches.

    Can you please help ASAP?

    Thanks!

     

     

    0
  • Support
    • Journey Support Team

    Yesenia Consoli — We've pushed out a fix here as well - let me know if you're still not seeing ads! 

    0
  • Yesenia Consoli

    Unfortunately still nothing. 

    The first call is still returning a 500 error: https://scripts.journeymv.com/amazon/v1/adjustments?offering=journey.

    Any other help would be appreciated.

    0
  • Support
    • Journey Support Team

    Yesenia Consoli — could I have you check once more? I've made one last adjustment that should help.

    0
  • Amélie

    Thank you, it worked for me.

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk