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Pending community posts

Ben

I have tried posting in support threads about sidebar ad issues but my posts are always in Pending status. My first post has been pending for over 2 weeks. Any help would be appreciated.

Thanks,

Ben

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Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Ben - thanks for reaching out! It looks like your previous messages were picked up by our automated spam filters.

    Looking at your site, I'm not seeing a unique class or ID on your content or sidebar that Journey would be able to use to place in-content ads on your site. If you add something to your primary post HTML parent element, and another to the sidebar, i can have Journey rescrape your site. 

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  • Ben

    I've added id="primary-content" to the main content <div> containers, and added id="primary-sidebar" to the sidebar aside element. Is that what you / journey are looking for?

    Thanks for your help!

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  • Support
    • Journey Support Team

    Thanks, Ben — I'm seeing sidebar ads show up. It looks like we're detecting multiple containers with that #primary-content ID. In this case, you'll want it applied to the innermost parent wrapper of the content on the page, which is the following div I've ID'd on this page

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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