Error Occurred during payment setup

February 03, 2026 16:41

Hi, based on the other threads with this problem, it seems I need a support person to check my account. here is the error message (below). Thanks!

Comments

4 comments

Support

Journey Support Team

February 03, 2026 20:40
Samantha — could you try logging out and back into your dashboard, and let us know if that helps?

Thanks!
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Samantha

February 04, 2026 06:51
Hi! Thanks for getting back to me :) I logged out, cleared cache and logged back in. Same error message.
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Support

Journey Support Team

February 04, 2026 17:11
Samantha - the site that's associated with the email you're using in the community looks like it's proceeded through onboarding in full. Could you let me know the URL of your site and how you're accessing the page in your screenshot? Please include any other screenshots of your dashboard you think could be helpful in troubleshooting - thanks!
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Samantha

February 04, 2026 17:19
Hi again, I just logged on now to grab the screenshot and it appears to have disappeared! I never got past that screen (step 5), so I never made it to step 6 of onboarding (launch). I didn't receive any sort of email saying it was completed so not sure if it got processed today. I'm also showing it's working on my end (with earning on my dashboard). Thank you!
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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