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Error Occurred during payment setup

Samantha

Hi, based on the other threads with this problem, it seems I need a support person to check my account. here is the error message (below). Thanks!
 

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Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Samantha — could you try logging out and back into your dashboard, and let us know if that helps? 

    Thanks!

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  • Samantha

    Hi! Thanks for getting back to me :) I logged out, cleared cache and logged back in. Same error message. 

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  • Support
    • Journey Support Team

    Samantha - the site that's associated with the email you're using in the community looks like it's proceeded through onboarding in full. Could you let me know the URL of your site and how you're accessing the page in your screenshot? Please include any other screenshots of your dashboard you think could be helpful in troubleshooting - thanks! 

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