Skip to main content

No Response after Identity Verification

Michael Adegoke

I submitted my ID for verifiication, after accepting the terms and condition during the onboarding process but its more than 2 working days and I have not received any response.

My onboarding is just stuck here.

 

0

Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Michael Adegoke Could you please check your spam folder to see if this email landed here? Thanks! 

    0
  • Michael Adegoke
    Edited

    I have checked my spam folder, and the message is not there.

    The issue is not getting an email for the verification, I got that and followed the prompt leading me to take a selfie and take a picture of my ID (a driver's license). I successfully submitted that, ever since I did that, there has been no response.

    It's almost a week.

    0
  • Support
    • Journey Support Team

    Michael Adegoke - it looks like you've been in correspondence with our support team regarding Identity Verification. If you have an existing ticket open with our team, or if you've reached out, please refrain from following up with the same question here, as this will not result in a faster resolution. 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Post is closed for comments.

Powered by Zendesk