No Response after Identity Verification

February 02, 2026 18:47

I submitted my ID for verifiication, after accepting the terms and condition during the onboarding process but its more than 2 working days and I have not received any response.

My onboarding is just stuck here.

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1 comment

Support

Journey Support Team

February 04, 2026 17:13
Michael Adegoke Could you please check your spam folder to see if this email landed here? Thanks!
0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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