Cannot Accept Terms of Service Update (Error)

January 22, 2026 20:52

Hello,

Today I login to my Journey dashboard and saw Terms of Service Update and it ask me to accept it

But whenever I click the button always getting the same error and cannot accept it due to the error

Kindly look into it and let me know how to accept it

Also if you can share information regarding the New Mediavine Program when it starts? And how the website that earned more than 5K+ in last 12 months move to next level? Is it automated process or manually apply?

Thank you.

Comments

1 comment

Support

Journey Support Team

January 23, 2026 16:22
Hi Aman Singh — Thanks for reaching out! We recently pushed an update to help folks experiencing issues accepting the new TOS. Are you still unable to accept?

We are currently investigating a new error after accepting the TOS, but let me know if you're having issues getting past the screen in your screenshot.
0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.