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[Jan 26th] Cannot Accept Terms of Service Update (Error)

Pinned
Aman Singh

Hello,

Today I login to my Journey dashboard and saw Terms of Service Update and it ask me to accept it

But whenever I click the button always getting the same error and cannot accept it due to the error

Kindly look into it and let me know how to accept it 

Also if you can share information regarding the New Mediavine Program when it starts? And how the website that earned more than 5K+ in last 12 months move to next level? Is it automated process or manually apply?

Thank you.

 

2

Comments

28 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team
    Edited

    Hi folks — sorry to hear that you're still bumping into issues. If you continue to have trouble after ensuring you're logging in with your owner account, please reach out to help@journeymv.com with a URL to your site so our team can take a closer look

  • Support
    • Journey Support Team

    Hi Aman Singh — Thanks for reaching out! We recently pushed an update to help folks experiencing issues accepting the new TOS. Are you still unable to accept? 

    We are currently investigating a new error after accepting the TOS, but let me know if you're having issues getting past the screen in your screenshot. 

    2
  • Aman Singh

    Hey

    I am still getting the same exact error when trying to accept

    And because of this I cannot access the earnings and other pages as whatever I try to visit it ask me to first accept it which is not possible

    Let me know how to do it

    Thanks

    0
  • Karen Kasberg

    I'm unable to accept terms of service.  Can you help?  I'm new to Journey and have been waiting for application approval since 10/30/2025.

    -1
  • Housalyzer LLC

    Hi,

    I am having a very similar error. The TOS do not even appear.

    “There was an error accepting the Terms of Service. Please try again.”

    Thanks for helping!
     

    1
  • Corrie

    Hello, I also posted about this 2 days ago and it looks like my post got deleted. But I still can't accept it. 

    - Corrie

    0
  • Support
    • Journey Support Team
    Edited

    Hi Folks — thanks for reaching out! We have engineer's eyes on the TOS behavior you're reporting. As soon as we have an update, we'll be in touch. 

    0
  • Lewis

    Same issue here!

    0
  • Amanda

    I'm having the same problem. If I try downloading the T&Cs it just has a doc with the words…

    This is a company TOS placeholder

    And nothing else. So following this thread so I can accept it and get cracking too when it's fixed. 

    0
  • Viney Bhatia

    Same issue here, One of my site recently approved and i am unable to complete the Onboarding process due to this issue, 

    0
  • Fabio Leidwein

    Same issue here
     

    0
  • Maria Silko

    I'm having the same issue. When I click on accept TAC, I get this error - There was an error accepting the Terms of Service. Please try again.

    0
  • Dan

    Just to add that I'm seeing something similar when trying to accept.

    Thanks

    0
  • Arthur

    My site was just approved for Journey by Mediavine, but I’m unable to accept the Terms and Conditions. I keep getting an error when I try to accept them.


     

    0
  • Bailey

    I'm experiencing the same issue, has anyone found a fix for this? 

    0
  • Antal Judit

    I have the same problem! When can I expect the problem to be resolved so that I can accept the terms and conditions and continue with the setup?

    0
  • Valeriy Bagrintsev

    I'm also experiencing the same issue. Any updates on this from Support Team?

    0
  • Support
    • Journey Support Team
    Edited

    Hi everyone — we're starting to see reports of users being able to accept the new Terms of Service. If you're still having issues, please try logging out and back in.

    Thanks!

    0
  • Antal Judit

    The problem has been solved for me and my ads are now displaying successfully! Thank you!

    0
  • Valeriy Bagrintsev
    Edited

    Confirm this issue solved now for my dashboard. I was able to accept TOC. Thanks.

    0
  • Simas Meliunas

    Hi, still unable to accept Terms and Conditions. “Error occured” pops up and nothing happnes.

    Thanks!

    0
  • Aman Singh

    Hello,

    I am still facing the same issue even after logout and login or changing the browser or incognito mode or mobile device

    Everywhere I am getting error I am sharing the screenshot of both “Journey Dashboard” and “Mediavine Dashboard”

     

    0
  • Support
    • Journey Support Team

    Aman Singh @Simas Meliunas, can you both double-check that you're signing into your dashboard as the ‘owner’, and not as an admin or user? 

    0
  • Aman Singh
    Edited

    I have only one account associated and it's OWNER by default on both

     

    0
  • Support
    • Journey Support Team

    Aman Singh - were you able to bypass the TOS model to access your user settings? If you could please provide your email so we can check on the status of your account, I would apprecaite it. 

    0
  • Simas Meliunas
    Edited

    Hey!
    I'm logging in through the owner account to the website. Just in-case tried also with the admin one and it's a different error. Adding an image. 

    0
  • Karen Kasberg

    I was finally approved by Journey and went through the process of adding it to my WP site.  I was prompted to accept TOS again and got an error message just saying “an error has occurred”.  I'm unable to continue settig up ads on my blog.  Can you help, please?

    0
  • Aman Singh

    Hey I am still getting error and cannot accept the ToS even after so many days

    Let me know what needs to be done and how can I proceed as I am not able to even see the recent stats and earnings

    0

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