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2 comments

  • Mickyworldng

    Hello Journey Support Team,
    I have recently updated my website's theme settings to meet the sidebar ad requirements. My sidebar is now set to a width that exceeds 300px on desktop (currently calculated at ~348px based on my 1290px site width), and I have disabled the theme's native "sticky" sidebar setting.
    While ads are showing correctly in my content, they are currently missing from my sidebar. Could you please re-target my sidebar ads so they appear correctly with these new settings?
    My site URL is:https://mickyworldng.com/
    Thank you for your help!

    0
  • Support
    • Journey Support Team

    Mickyworldng You're all set! Thanks for reaching out. 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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