Stuck at ID Verification

January 17, 2026 13:57

Hello,

I am stuck at ID verification, My ID has been successfuly verified but screen is stucked and not going forward.

Anyway to get this issue resloved?

My Website: https://slyngo.com/

Comments

1 comment

Support

Journey Support Team

January 19, 2026 22:00
Hey Abdul Rehman – can you please check your spam folder for this email? Let me know if you're not seeing it here.
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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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