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Unable to Access My Publisher Dashboard on Mediavine

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2 comments

  • Support
    • Journey Support Team

    SAWAHITS — Sorry to hear that you're having a little trouble! Could you let us know a bit more about how you're attempting to log in? 

    Are you logging into your Journey dashboard first, then navigating to the new dashboard? 

    If you haven't yet, let's also have you try clearing out your site history and cache, just to be sure that what you're seeing isn't tied to a caching issue. 

    0
  • SAWAHITS

    Thank you for your reply. The issue has been resolved. I was clearing cookies from an extension, not deleting the browser data entirely.

    0

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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