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Duplicate Account Created With Same Email - Urgent

Mouna Berdis

Hello,

I’m experiencing an account issue and need  assistance.

When I tried to apply to Journey account, a new account was automatically created, even though I previously had an existing account using the same email address. As a result, I no longer have access to my original account.

The problem this creates is that I cannot submit my website cookingwithmouna.com, because it was already submitted under my original account, and the system blocks duplicate submissions.

To summarize:

  • Both accounts are tied to the same email address
  • My original account appears to be inaccessible
  • Logging in logs me to a new empty account
  • My website submission is locked to the original account

Could you please help:

  • Restore access to my original account or
  • Merge the accounts or
  • Reset the website submission so I can proceed
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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