Analytics is not available since 4th Jan & only Grow widgets appear on website, no actual ads

January 08, 2026 22:29

Hi there,

I've noticed that analytics didn't refresh since 4th Jan and the dates are greyed out . Also checked my website (incognito mode too) and only see grow widgets displayed across blog posts etc. I've not had any big update or plugin refresh, so really not sure what could have happened. Could you please advise? Also on my mediavine dashboard there is task in my urgent task list, but there is no details whatsover on what to do or how.
https://jstraveldiaries.com/

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1 comment

Support

Journey Support Team

January 12, 2026 21:51
Judit Kocsis — a reporting delay was causing a few dashboards to show missing data last week. Looking at your site this afternoon, I am seeing updated data on your dashboard. Ads look to be displaying for me as well.

Our team is investigating reports of the other behavior you're experiencing as well - we do not have an update to share at this time, but you can ignore this behavior for now.
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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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