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Delay onboarding my new Journey ads

Sarah Trivuncic

My site was approved for Journey ads 3 weeks ago and I'm really pleased.

I haven't onboarded yet as my blog is about to rebrand with a new theme and I'm trying not to make any more changes to the old site now we're in final stages of sending new theme live. It will have the same domain URL maisoncupcake.com when it's launched. 

I was a bit worried this time lag might mean I get dropped from the program? Is there a time limit to onboard? I'm hoping to have the new theme live within a week or two but it might end up being January at this rate.  

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Comments

1 comment

Date Votes
  • Support
    • Journey Support Team

    Hi Sarah Trivuncic - Feel free to onboard when you feel ready. Journey will be able to account for your new theme when it's done, and your invite will not be recinded. 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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