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Help Needed With Tasks on the New Dashboard

Jeena

Hi,
I see there are five tasks I need to complete. Adding the ads.txt files for both of my websites and the privacy policy as well.
 

I downloaded the ads.txt files and added them, and I also added the Privacy Policy pages. But the dashboard still shows “Privacy Policy not found. 

Also, the GA4 connection for balmyquotes.com is not working. Every time I try to reconnect it, I get an internal API failed error. I’ve tried multiple times and it still doesn’t work.
 

Could you please check what I’m doing wrong or if there’s an issue on your end?
 

Thank you
Jeena

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Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Jeena - could you let me know which dashboard you're seeing this on? Or, if you're able to share the URL of your site, I can take a quick look.

    0
  • Jeena

    Hi, 

    Thank you for your reply. It’s on the new dashboard, and most of the tasks are cleared now, so it looks like it has updated. The only issue left is the task to connect GA4 for “balmyquotes.com.” When I try to connect it, I get an “internal API failed” error.

    I also can’t access the analytics on the dashboard for either website. I want to check the data, but nothing is showing.

    Thank you

    0
  • Support
    • Journey Support Team

    Jeena, thanks so much - our engineers are aware of the GA4 task. Feel free to ignore this for now. If you need to manage your GA4 property in Journey, you can use the old dashboard found at https://publishers.grow.me/

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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