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Cannot access Grow

Portia Jones

Hi there

I keep getting this message: “This site is already verified. Please log in with your Grow account or contact the site owner for access.”

When I click log in, it loops me back to the Grow log-in page, which shows the message above again.

If I need to give you my website name here, can you not copy the name in your response so that I can delete it later.

Thank you

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Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Portia Jones - could you let me know where exactly you're seeing this behavior? 

    0
  • Portia Jones

    When I am on my WordPress site and I try to access Grow/Journey, I click this to access my account and click connect or create an account, and then it says ‘This site is already verified with another Grow Account. Please log in with your Grow account or contact the site owner for access.’ and I cannot get past that. 

    0
  • Support
    • Journey Support Team

    Thanks so much! Could you let me know which email you're using to log in? If you're not comfortable sharing this information, feel free to email grow@mediavine.com

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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