Skip to main content

Video not loading on desktop

Easyonlinebakinglessons

Hi

 

Today the Universal player is not loading on desktop for any of my pages or posts.  It loads fine on mobile.  

Since this where most of my ad revenue comes from, I am eager for this to be resolved asap.

Another thing I hab noticed for last few weeks, is the analytics sessions and page views in Grow are sometimes as much as 150 pages off.  Which is quite a bit for my site.  Grow used to be very accurate, and I am also concerned about this.

 

kind regards

Caroline Ordukaya

0

Comments

1 comment

Date Votes
  • Support
    • Journey Support Team

    Easyonlinebakinglessons - I took a look at a few posts on your site, and I'm seeing the Universal play load in 

     

    As a reminder, this ad unit will automatically populate for a site when the script is running. If other ads are loading, the UVP will as well when advertisers are bidding on your traffic. 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk