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Unable to Confirm Identity and Payment Information from email

Sandra Tanner

I was invited to join Journey and in the onboarding I have got to the stage where an email has been sent saying: 

The next step requires ID verification, so be sure you have the corresponding documentation ready. ID verification is also required to match the banking information entered into your payment profile.

Click the button below to confirm your identity and continue.

Confirm Identity and Payment Information

When I click on the button above I get this error:

This dashboard is under active development in a closed beta and you do not presently have access. We will reach out to you once access is given! Please continue to use https://reporting.mediavine.com to manage your sites for now.

How do I continue and verify my account?
 

1

Comments

7 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Sandra Tanner - I'm connecting with our engineers about this. As soon as I have an update, I'll be in touch.

    0
  • Support
    • Journey Support Team

    Sandra Tanner - could I have you try once more? Let me know if you're still having issues - thanks!

    0
  • Sandra Tanner

    Hi, it did work but I didn't have enough time (my fault) to complete the section so I left it. I came back today and resent the link to get verified but now its not working. I get this error, if I click on either of the buttons they don't go anywhere. 
     

    0
  • Support
    • Journey Support Team

    Sandra Tanner - thanks for letting us know. Could you send us a full-screen screenshot of exactly where you're seeing this behavior? Please include the link it takes you to - thanks!

    0
  • Sandra Tanner

    Do you have any update please?

    0
  • Support
    • Journey Support Team

    Sandra Tanner to rule out any incompatibilities with browser extensions, could I have you try navigating through the identity verification while in incognito mode? You'll want to access your email through incognito mode, then proceed through on the same window. 

    If you hit another snag, please let us know.

    0
  • Sandra Tanner

    Ok that worked, thanks.

    0

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