Skip to main content

Weird pop up on my site

yourstrulynell
Edited

I’m getting a forced redirect / fake Google reward popup from a domain called starprize.za.com. Can you block this campaign / the advertiserID and remove redirect ads? I'd like my site to be removed from any pop ups or pop unders if possible. I checked with my host, BigScoots, and they've verified this isn't on my site itself - and recommended I contact you.

 

1

Comments

4 comments

Date Votes
  • Support
    • Journey Support Team

    Hey yourstrulynell - could you let me know which post you're seeing this behavior on? If this behavior is stemming from an ad creative, we'll need to identify the ad in question that's causing the issue, and not just the URL it redirects to. 

    0
  • yourstrulynell

    I keep having this issue - I can't identify the ad because it's a pop up, so when I go back to the page the pop up was on, it refreshes so I don't know if that ad is still the problem. I have two screenshots and hopefully that can help. It's on Pribbles.com. 

     

     

    0
  • Support
    • Journey Support Team

    Thanks, Nell! Our ad operations team has been working on blocking these redirects. For security reasons, I can't share any additional updates, but this is something we're actively investigating

    0
  • yourstrulynell

    Thank you for this update - I'm glad to hear you're investigating it. It's gotten really bad on my site and I hope it's not this bad for the readers of my blog. Thank you for letting me know. Have a nice day.

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk