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📢 [Oct 20] INTERNAL_SERVER_ERROR in Journey Dashboard - RESOLVED

Support
  • Journey Support Team
Edited

We’re aware that some of you are seeing errors in the Grow Publisher Portal. This is related to a global AWS outage that occurred overnight, which has impacted several systems, including our reporting services and the Journey dashboard.

Our team is actively monitoring the situation, and we expect things to return to normal as AWS services stabilize. Most importantly, your earnings data is safe and will be available as soon as reporting tools are fully back online.

Thanks for your patience—we’ll keep you updated as we know more.

October 21st UPDATE: This issue has since been resolved. 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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