Skip to main content

Script Issue

Megan H.

I think I'm having a plugin conflict or script issue with Journey. 

My google analytics haven't changed but I had a random according to Journey analytics I massive spike in impressions and earnings that doesn't match my Google analytics, and now I've had consistently very low impressions and earnings since then. This is really unusual for my site! It's really affecting my revenue and I'm concerned about it continuing. 

Journey support: Is there something on the back end that's doing this? Is something optimizing my ads and affecting their performance?  

 

0

Comments

2 comments

Date Votes
  • Support
    • Journey Support Team

    Megan H. - Thanks for reaching out! Grow analytics and Google Analytics track similar sets of data (in a sense, ‘sessions’), but there are fundamental diffrences between how these two tools track this data. This means that you will see differences in compairiosons when looking at them side-by-side.

    The differences you're seeing are not revenue impacting, as revenue is calculated by sessions, which is independently calculated by the Journey script. This means that even if analtyics were missing from your site, you would still be accurately paid. 

    0
  • Megan H.

    Whatever is going on is impacting my revenue though! It's dropped by almost like 40% since Sept 29 and seems to be consistent. My sessions haven't dropped that much. 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk