Missing Privacy Policy URL & Ads Script

October 07, 2025 09:14

Hi, I've been having to refresh both every day for the past few days as I keep getting an error message. Once it's been refreshed, it shows no error.

I haven't updated anything other than adding the Google Analytics Consent Mode.

Can I get some help, please?

Thanks

Comments

1 comment

Support

Journey Support Team

October 08, 2025 15:31
Hi Charlotte - it's likely that your dashboard is bumping into cached versions of your site that don't include your script and privacy policy. If you haven't recently, could you clear out all sitewide, serverside, and any CDN caching in place?
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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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