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Can't get past Tipalti in the setup page

Greg Wasik
Edited

Hello there! I cannot get past the Tipalti page in the intial setup. It gives me a generic error message when I get past the page after entering my bank info.  I can see for a fraction of a second a message that says 'You Did It!" then it loads the error message as shown in the screenshot below.  

I've logged out and logged back in and that does not help.

Please advise.

thanks!

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Comments

5 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Greg Wasik - I just checked your dashboard, and it looks like you're all set - if you're still having issues, please let us know.

    0
  • Else Norregad

    Hello support, I'm experiencing the same hang up at the payments section while onboarding, I have been stuck at this point for days now. Please assist fix this. Thanks.

     

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  • Support
    • Journey Support Team

    Hey Else Norregad - can you check your spam folder for this email? 

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  • Else Norregad

    I'm able to receive the emails, however, I have resent the required info details to stripe over and over again but I'm still stuck at the same spot, with no response from Stripe nor Journey. Please assist, Thanks

    0
  • Support
    • Journey Support Team
    Edited

    Else Norregad please reach out to payments@journeymv.com for further assistance - thanks!

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