Cookie popup

Marina Šestan

September 27, 2025 18:28

Hi,

My cookie consent popup is not working. I believe this is something you placed. It's just stuck and can't be approved.

Comments

1 comment

Support

Journey Support Team

September 29, 2025 14:25
Hey Marina Šestan - thanks for reaching out! It appears that you're using fastclick.js on your site, which causes the CMP on mobile to require an additional tap to accept.

In your case, it looks like this is loading through Perfmatters - this can be disabled by following these steps
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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