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Need Help Onboarding

vikrant mane

My site got eligible for journey. But I a unable to complete the setup process. Not able to move beyond the first step itself. It says my site already exist. The site has been accepted after a long wait of nearly 8 months. Can anyone help with it.

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Comments

2 comments

Date Votes
  • Support
    • Journey Support Team

    Hi vikrant mane - I've reached out to our engineers for a closer look. We'll be in touch as soon as we have an update. 

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  • Support
    • Journey Support Team

    Hey vikrant mane - we've pushed out a fix for this behavior. Please let us know if you have any trouble completing onbarding, thanks! 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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