I was originally accepted to Grow, but now I have been accepted to Journey

August 23, 2025 13:50

Hello,

I was originally accepted to Grow, but now I have been accepted to Journey. The Grow dashboard and plugin are working, but I am not sure if there is something that I need to do to onboard differently or if theres another plugin to be installed in wordpress?

I also continue to see an error message after filling out all my payment details for Tipalti, even though everything is submitted and up to date. It takes me to the final step, loads, and then error message once the window closes. So can you please confirm everything is set up properly?

https://curated-edit.com/

Comments

3 comments

Support

Journey Support Team

August 25, 2025 15:02
Hi Amanda Liberman - thanks for reaching out! I checked over your Journey dashboard, and I'm seeing no errors on our end.
0
Amanda Liberman

August 26, 2025 12:02
Support thank you, the payment paperwork is all set up properly as well? On my end I show this error still. I click through the Tipalti docs (filled in), no errors or any notifications show up, and then it all saves, and when I arrive back on the journey page this error notice shows with no information as to what its referencing. Just want to make sure Step 5 and Step 6 are actually complete.
0
Support

Journey Support Team

August 27, 2025 14:31
Hi Amanda, Could you let me know which site this is for?
0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.