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Was Eligible then Became Ineligible After a Week

Stephen John Tantoco

Hello,

Journey was running on my site for a week and ads were displaying on my site. However, I got an email earlier today that said that my site had become ineligible. I checked and my site meets the traffic requirements, is brand safe, and has original content. I would just like to ask why my site specifically was deemed ineligible all of a sudden and what can be done to remedy it, as well as how long it will take to become eligible again? Thank you!

1

Comments

1 comment

Date Votes
  • Support
    • Journey Support Team

    Hey Stephen John Tantoco - thanks for reaching out! We had a small hiccup on our end that resulted in a few sites seeing an ‘ineligible’ notice on their dashboards. We're currently working on clearing these notices, but in the meantime, ads on your site will not be impacted, and earnings will remain accurate. 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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