Skip to main content

Site was approved, plug-in installed, then deemed ineligible

Sarah Beth Schulte

I was approved for Journey ads on 7/21 via email. I installed the plugin, disabled Google Ads (which took me forever to set up), and have been earning since then. 

However, today, just 9 days later, I received an email that my site was ineligible. I was not under the impression that my site could become ineligible after initial eligibility and earnings, but 9 days seems awfully quick for that to happen, even if so. 

This seems like a mistake, but I have no recourse on how to fix it. Help, please!!

www.thetipjarnash.com

0

Comments

2 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Sarah Beth Schulte - there was a small hiccup on our end that caused the inelegibility banner to show up for a short period of time. We've since reverted this update, and your dashboard looks to be accurate. Ads were not impacted during this time. 

    1
  • Sarah Beth Schulte

    Oh, that is great news - thank you so much! :)

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk