Skip to main content

Unable to set up Journey: We can’t seem to find your ads script. Check our FAQ for troubleshooting options.

Andrew S
Edited

I'm at wit's end to get the script to be recognized but no matter what I've tried (disabling plugins, switching themes, etc.) but I can't seem to get the ads script to be recognized and I keep getting the following: 

"We can’t seem to find your ads script. Check our FAQ for troubleshooting options."

The Wordpress plug in doesn't seem to do anything so I've manually installed the scrip according to the documentation using the suggested Head & Footer Code Plugin.

I've disabled all caching and CDN for now as well.

When viewing source code, the script is there at the top of the head section.

Not sure why it isn't getting recognized.

Can someone help me figure out what's going on?

The website is: https://www.audionotions.com

1

Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Andrew S - thanks for reaching out! Sorry to hear about the trouble. It looks like you were able to make it through onboarding. 

    If you have any questions about your first few days with Journey, feel free to follow up here! 

    1
  • Andrew S

    Thanks. I was able to get the script recognized! Ads are now showing on the site, however, no visits/sessions are being logged in Journey despite Google Analytics showing traffic.

    Is this to be expected?

    1
  • Support
    • Journey Support Team

    Andrew S Journey's analtyics aren't real-time, and update around 10AM CST daily. If you check back in your dashboard this morning, you'll see yesterday's earnings and session data. 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk