Privacy Policy No Longer Shows Added Text

July 17, 2025 22:52

Hello,

I just noticed my Privacy Policy is no longer showing the injected text. I double-checked the link and from what I can see in the dashboard, it's correct. I haven't made any changes to the page, so I'm a bit confused as to why it would suddendly stop showing.

I tried to re-enable the ads script and clear the cache and both seemed to be working fine. I'm not sure what else to try next.

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Comments

1 comment

Support

Journey Support Team

July 18, 2025 16:06
Hi Martina De Lissandri - I checked your privacy policy, and I'm seeing it load on my end. If there were an issue with the privacy policy on your site, you would also see an error message on your dashboard.
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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