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Grow Consent Popup Still Showing on Landing Pages Without Ads

Sean Camilleri

Hi Grow Support,

I’m using several dedicated landing pages on my site where I’ve intentionally removed ads to improve conversions. To disable Grow on those pages, I followed your documentation and added this snippet to the page HTML:

<div id="hide-grow-widget"></div>

This successfully removes Grow’s social sharing and ad widgets , however, the cookie consent popup is still showing when someone visits those landing pages.

Since there are no ads or Grow features loading on these pages, I expected the consent banner to also be disabled. Can you confirm whether the <div id="hide-grow-widget"> is supposed to prevent the consent banner from showing? Or is there a separate setting or method required to suppress just the consent on these ad-free pages?

Thanks in advance for your help.

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Comments

1 comment

Date Votes
  • Support
    • Journey Support Team

    Hey Sean Camilleri - thanks for reaching out! Even with Grow/Journey features hidden on individual pages, consent is still required anytime the script is running. This means you will see a consent pop-up, even with these features hidden. 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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