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Dashboard issues -- error messages and duplicated sites

Larissa Galenes

I have two sites running Journey ads:

https://www.vegetarianzen.com

https://www.ijustretirednowwhat.com

Last week I began seeing 6 instances of I Just Retired…Now What on my dashboard. Only one has the Journey analytics tab; the other 5 are duplicates but without analytics. The Vegetarian Zen one wasn't affected like this. 

Now when I logged in this morning, I see a long error message. Vegetarian Zen is still there, but the Analytics tab is gone from it, and I Just Retired has completely disappeared.

I tried opening my account in an incognito window and I can see what I was seeing last week (with the duplicates of I Just Retired). I also see another site of mine, https://www.vickievelasquez.com, which I have a separate Grow login for. I'm not sure how this one is even on here! 

I recorded a screen video to show what's going on. https://www.loom.com/share/caabd40125034b4ea27f683213ea8155?sid=4a522150-ea73-4ba0-bca2-d4711372e442

I hope we can resolve this issue quickly. Thanks in advance for your help!

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Comments

2 comments

Date Votes
  • Support
    • Journey Support Team

    Thanks for the video, Larissa Galenes - can I have you try logging out, clearing your site cache, then attempt logging in once more? Additionally, if you could let me know the email you're using to log in, that would be helpful.

     

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  • Larissa Galenes

    Thanks! The issue seems to be resolved now. 

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