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Ads not showing (script and privacy policy missing)

Heather Cunningham

Hi, 
I am getting error messages and my ads are no longer showing. 
It's saying that my privacy policy isn't correct (even though it is).  It's also saying that ads txt and ads script are missing.  
I've got a wordpress website.  I deleted the grow plug in from the back end and re-installed it.  It says I'm connected - but still the ads or the privacy policy aren't showing.   I don't believe I have made any changes to the website which could cause this.  

Please advise.  I've done most of the trouble shooting advised, but still not working. 

Website is: https://globetrottingmoms.com 

Many thanks - Heather 

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Comments

3 comments

Date Votes
  • Heather Cunningham

    Hi, 
    I managed to add the ads script manually and now it seems to be working as well as the acceptance of our Privacy Policy.  
    But the ads txt is still not showing up - I tried to add it manually through the back end, but that didn't work either? 
    I've really run out of options and I have reviewed all previous forums on this. 
    Many thanks - Heather 

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  • Jubel Ahmed

    Hi Journey Team

    I am also having the same issue, I have been using the Grow plugin for several months now and every few weeks it will say “Your ads script is missing” so i would download the ads.txt file and upload on my site, clear the cache and press refresh in the grow dashboard which usually fixes everything.

    This time i have tried the same process and doesn't seem to want to work, along with “Privacy Policy is not found at this URL.” which hasn't changed https://delishglobe.com/privacy/ 
    and i have checked my ads.txt URL -  https://delishglobe.com/ads.txt which is working. 

    I have also tried disabling and re-enabling the plugin which didn't change anything, I haven't made any changes to my website, please can you advise me on how to fix this.

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  • Support
    • Journey Support Team

    Jubel Ahmed I'm not seeing the Journey script installed on your site, which is why you're seeing that ‘Your Ads script is Missing’ error on your dashboard. You'll want to start by reinstalling the Journey script on your site by following the instructions in one of the help docs (depending on your site setup) here. 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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