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My Account Has Dissappeared?

Dan Bentley
Edited

Hello,

I had an account which was generating revenue for about a year now... I had payments which had not been made. I would log into my dashboard via the ‘Start your journey’ button on https://www.journeymv.com/ but now when I press this it prompts me to start a new application.

 

I'm very confused because I haven't received anything from Mediavine, but ads are no longer showing on my website either.

Can anyone advise as to what has gone on here?

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Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Dan Bentley - thanks for reaching out! Could you let me know the email you're using to attempt to log into your account? 

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  • Support
    • Journey Support Team

    Dan Bentley - could I have you try logging in using this link, and let me know if you're having any trouble? - https://publishers.grow.me/login

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  • Dan Bentley

    That worked, thank you!!!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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