Payment Issue

July 01, 2025 12:52

Hi, it says on the payment status that my monthly payment has been set whereas I didn't receive anything. Can you check what's the issue?

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Support

Journey Support Team

July 02, 2025 13:31
Hi Shama Shafiq - a ‘paid’ payment status means that funds were distributed to your financial institution. Depending on the institution, this can take 24-48 hours to reach your bank account. If you still haven't seen funds credited to your account after this time, we recommend reaching out to your financial institution.
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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