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Ads Not Showing Ads on Microsoft Edge After Reactivation

Lauren J O'Malley

Hello,

I recently had my ads deactivated then reactivated. When I went to the Grow dashboard to add the ads script (following the directions of this page: Re-Enable Journey – Journey ) it said it was successful and ads show on Chrome browser but not on Microsoft Edge. I have done all the troubleshooting methods listed on this page: Why aren't ads displaying on my site – Journey

Are you able to figure out why they're not showing in Microsoft Edge?

Thanks for your help

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Comments

2 comments

Date Votes
  • Support
    • Journey Support Team

    Lauren J O'Malley - I recommend double-checking that you're not running any additional security settings or extensions in Edge. Since your site is earning, it's unlikely that what you're seeing is having any impact on your overall earnings.

    Journey is self-supported, and while we do provide assistance related to technical troubleshooting, we invite other members of the Journey community to collaborate on any questions they have related to performance or ad-related questions. 

    If you have any administrative-related questions about your site, feel free to reach out to help@journeymv.com
     

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  • Lauren J O'Malley

    It's working now. Thanks for the help!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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