G4 Property Time Zone Error and RPMs/Sessions Not Tracking

June 06, 2025 15:21

Hi there, I've not been able to figure out why my RPMs and Sessions are not tracking. I've also properly set up my time zone to the Eastern setting following the articles instructions and steps, yet the flag will not go away.

I have tried all the troubleshooting articles and steps. Unsure what to do next and this has been showing for months now.

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Support

Journey Support Team

June 10, 2025 15:28 Edited
Hey Amanda Brecto - sorry to hear that you're having a little trouble. Could I have you double-check that the Google Analytics property you have connected to your Journey Dashboard has a matching set of ‘Property Details’ like in the following screenshot?
This is found in Google Analytics under Admin > Property Details:
In the past, we've seen folks accidentally log in with a different Google account to their Journey Dashboard and connect a property that isn't connected to their site.
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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