Tipalti Payment Setup Error - Need Assistance

May 28, 2025 10:09

Hi Media Journey Support Team,
I'm a publisher running ads on my blog through your platform. I'm trying to set up my payment profile with your partner Tipalti to receive payments, but I'm encountering an issue.
After completing the Tipalti setup process for Non US Person, I receive an "An error occurred" message and cannot finish the configuration. Could you please help me resolve this so I can start receiving payments?

Comments

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Support

Journey Support Team

May 28, 2025 14:51
Vu Trung Hieu - I just checked over your site, and I'm not seeing any errors regarding payment set up. Have you tried logging out and back in?
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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